Reducing Work Alienation to Enhance Job Satisfaction and Organizational Citizenship Behavior

Abstract

This study examines the role of work alienation in influencing job satisfaction and organizational citizenship behavior. Specifically, the research investigates how perceived organizational support, transformational leadership, and emotional intelligence reduce work alienation and improve employee outcomes. A quantitative research design was adopted using survey responses from 350 employees working in the pharmaceutical sector. Data were analyzed using SPSS PROCESS Hayes Model 4. The findings indicate that perceived organizational support, transformational leadership, and emotional intelligence significantly reduce work alienation while positively influencing job satisfaction and organizational citizenship behavior. Work alienation was found to partially mediate the relationships between the predictors and employee outcomes. The results highlight the importance of supportive leadership, emotional intelligence, and positive organizational environments in enhancing employee attitudes and discretionary behaviors.